Refund policy
Refund Policy
At Nukivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it.
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Be unused and in its original packaging.
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Include proof of purchase or order confirmation.
To initiate a return, please contact us at:
Our support team will review your request and provide return instructions if your return is approved.
Please note that items returned without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 7 days of receiving your order at:
Include:
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Your order number
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Photos of the item
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A brief description of the issue
We will evaluate the situation and work to provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Clearance or final sale items
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Certain personal care products for hygiene reasons once opened or used
If you are unsure whether your item qualifies for return, please contact us before initiating a return request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible product and place a new order once the return process has been completed.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
Returned items must meet the return eligibility requirements described above.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
For all return, refund, or order-related questions, please contact:
NUKIVO Customer Support
Email: support@nukivo.store
Website: www.nukivo.store