Shipping policy
Shipping Policy
Last Updated: June 2026
At NUKIVO, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, shipping estimates, tracking, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended. If there is a significant delay in processing your order, we will contact you via email.
Shipping Times
Estimated shipping times vary depending on your location and the product ordered.
United States
Estimated Delivery: 7–15 Business Days
Canada
Estimated Delivery: 7–18 Business Days
United Kingdom
Estimated Delivery: 7–15 Business Days
Australia & New Zealand
Estimated Delivery: 8–18 Business Days
Europe
Estimated Delivery: 7–18 Business Days
Rest of the World
Estimated Delivery: 10–25 Business Days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 2–5 business days to appear after shipment.
If you do not receive tracking information within 7 business days after placing your order, please contact us at:
support@nukivo.store
Shipping Costs
Shipping fees are calculated at checkout based on the destination and selected shipping method.
From time to time, NUKIVO may offer free shipping promotions on eligible orders.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.
NUKIVO is not responsible for delays caused by customs clearance procedures.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including:
Customs inspections
Carrier delays
Severe weather conditions
Peak holiday seasons
International transportation disruptions
NUKIVO is not liable for shipping delays caused by third-party carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, NUKIVO cannot guarantee replacement or refund.
Please contact us immediately if you notice an error in your shipping address.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
Verify the shipping address.
Check with household members or neighbors.
Contact the shipping carrier.
If you still cannot locate your package, please contact us at:
support@nukivo.store
We will do our best to assist in resolving the issue.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide:
Your order number
Photos of the damaged item
Photos of the packaging
Our support team will review your case and provide an appropriate resolution.
Contact Information
If you have any questions regarding shipping, please contact us:
NUKIVO Customer Support
📧 Email: support@nukivo.store
🌐 Website: https://nukivo.store
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)